Today, Apple CEO Tim Cook publicly apologized for Apple’s less-than-outstanding Maps application. In a move that shocked many in the tech community, the company posted an open letter on its website this morning. The situation only compares to a less recent debacle that left iPhone 4 users with the “death grip” problem. During that situation, Apple’s Steve Jobs apologized to customers with an offer for a free bumper to alleviate the issues.
In the open letter, Tim Cook suggests users try web-based solutions from Google and Nokia, or App Store ones from Bing/Microsoft, MapQuest, and Waze. The CEO promised that Apple Maps will continue to rapidly improve over the coming months and years.